Shipping policy

Shipping and Delivery Policy

This Shipping and Delivery Policy applies to all orders placed on monjolika.com. This website and online store are owned and operated by Kanchana LLC, a limited liability company registered in the State of Delaware, United States, trading as Monjolika. Kanchana LLC is the seller and merchant of record for all orders.

Delivery Times

Every order is made, quality checked, packed and dispatched by our production partner in Surat, India. Our delivery estimates are total times: they are counted in calendar days from order confirmation to delivery, and they include processing, any custom stitching, packing, dispatch and transit. Processing begins only after your payment has been received and authorised.

  • United States: an estimated 14 to 20 days
  • All other countries: an estimated 14 to 25 days, depending on customs clearance

These estimates apply to ready to ship and custom stitched items alike. If your order contains both, the whole order is dispatched together once the custom stitched item is ready, unless you ask us to split the shipment. Split shipments may incur additional shipping charges.

Before a custom stitched item is dispatched, we send you a video of the finished garment by WhatsApp or email, whichever you prefer. If the garment does not match the measurements you supplied, tell us and we will correct it before dispatch. A correction may extend the delivery estimate.

All delivery windows are good faith estimates and are not guaranteed. Delivery may take longer during festive periods, sale events, peak shipping seasons, and in the event of carrier delays, customs inspection, severe weather, or other circumstances outside our reasonable control.

Origin of Shipment

Our garments are made and dispatched by our production partner in Surat, India. Your parcel will therefore arrive as an international shipment and may carry Indian origin documentation. Kanchana LLC remains the seller and merchant of record for your order, and Kanchana LLC handles all customer service, returns and refunds.

Shipping Charges

Shipping charges are calculated at checkout and shown to you before you complete payment. The amount depends on the destination, the weight and dimensions of the parcel, and the service level selected. Any free shipping promotion applies only as described in the terms of that promotion.

Customs, Duties and Import Taxes

Prices shown on monjolika.com do not include customs duties, import taxes, brokerage fees, or any other charge levied by the destination country, unless the checkout expressly states that duties are prepaid.

Where duties are not prepaid, you are the importer of record and you are responsible for paying these charges. The carrier or customs authority will contact you directly. We have no control over these charges and cannot predict their amount.

If you refuse to pay applicable duties and the parcel is returned to us or abandoned, we will refund the price of the goods less our outbound shipping cost and any return or destruction charges levied by the carrier. Shipping charges are not refundable in this situation.

Tracking

Once your order is dispatched we send a shipping confirmation email containing the carrier name and a tracking number. Tracking information may take 24 to 72 hours to show its first scan. If your tracking has not updated after 7 business days, contact us at hello@monjolika.com and we will open an enquiry with the carrier.

Delivery Address Accuracy

You are responsible for providing a complete and accurate delivery address, including any apartment, suite or unit number, and a working phone number and email address for carrier contact.

We cannot change a delivery address once an order has been dispatched. If an order is returned to us because the address was incomplete or incorrect, or because delivery was refused or not collected, we will contact you to arrange redelivery at your cost, or refund the price of the goods less our outbound and return shipping costs.

Lost, Delayed and Damaged Parcels

Title and risk of loss pass to you when the carrier takes possession of the parcel. We will nonetheless help you pursue any claim with the carrier.

  • Delayed: if your parcel has not arrived within 10 business days of the end of the estimated delivery window, contact us and we will open a carrier enquiry.
  • Lost: if a carrier enquiry confirms the parcel is lost, we will send a replacement where stock allows, or issue a full refund.
  • Damaged in transit: contact us within 7 days of delivery with photographs of the item and the outer packaging. See our Returns and Refund Policy.
  • Marked delivered but not received: check with neighbours and your building management, then contact us within 7 days of the delivery scan so we can raise a carrier investigation.

Order Changes and Cancellation

If you need to change or cancel an order, email hello@monjolika.com as soon as possible. We will accommodate the request where we can, but we cannot change or cancel an order once it has been dispatched.

Custom stitched and made to order items cannot be cancelled once cutting or tailoring has begun, because the garment is made specifically to your requirements and cannot be resold.

Contact Us

Questions about shipping or delivery should be sent to hello@monjolika.com or called in to +1 223 219 2613, Monday to Friday, 9:00 am to 6:00 pm Eastern Time.

Kanchana LLC, trading as Monjolika
8 The Green, Ste R
Dover, DE 19901
United States
+1 223 219 2613
hello@monjolika.com

Our registered office is not a returns address. Please see our Returns and Refund Policy before sending anything back.