Refund policy

Returns and Refund Policy

This website and online store are owned and operated by Kanchana LLC, a limited liability company registered in the State of Delaware, United States, trading as Monjolika. Kanchana LLC is the seller and merchant of record for all orders placed on monjolika.com, and Kanchana LLC is responsible for handling your return and issuing your refund.

We want you to be happy with your purchase. If something goes wrong with your order, we are here to help.

When You Can Return an Item

You may request a return within 7 days of delivery if:

  • the item arrived damaged;
  • the item is defective; or
  • the item is significantly different from what was shown on our website.

We do not offer returns for change of mind.

Condition of Returned Items

To be accepted, the item must be:

  • unused and unaltered since you received it;
  • complete with all original tags and labels still attached; and
  • in its original packaging.

You will also need your receipt or other proof of purchase.

Items That Cannot Be Returned

  • Custom stitched and made to order garments. Any item tailored to measurements or specifications you supply, including stitched blouses, lehengas, cholis and any other made to order piece, is made specifically for you and cannot be resold. These items are final sale and are not returnable or refundable.
  • Products with stitched blouses.
  • Customised or personalised items.
  • Sale items.
  • Gift cards.

Charges for petticoats are non-refundable.

These exclusions do not limit any right you may have under applicable law where an item is genuinely damaged, defective, or materially different from its description. If a custom stitched garment arrives damaged, defective, or is not made to the measurements you supplied, contact us and we will put it right.

Unboxing Video Requirement

An unboxing video is compulsory for every claim of damage, defect, wrong item or any other dispute. We cannot process a claim without it.

The video must be a single continuous recording that:

  • begins with the parcel sealed and unopened, with the shipping label visible;
  • continues without interruption while you open the parcel; and
  • clearly shows the item and the issue you are reporting.

Please start recording before you open any parcel from us. A video that begins after the parcel has been opened does not meet this requirement.

How to Request a Return

Do not send any item back before your return has been authorised. Unauthorised returns are refused and returned to sender at your cost.

  1. Email hello@monjolika.com within 7 days of delivery, quoting your order number.
  2. Describe the issue and attach clear photographs of the item and, where relevant, the outer packaging.
  3. Attach your unboxing video, as described above. This is required.
  4. Our team will review your request.
  5. If your request is approved, we will issue a Return Authorisation by email. That email contains the correct return address and step by step instructions for sending the item back.

Because our garments are dispatched from our production partner in India, the correct return address depends on the item and on where your order was shipped from. We supply the right address in your Return Authorisation email so that your parcel reaches the correct facility. Our registered office in Dover, Delaware cannot accept returned merchandise.

Return Shipping Costs

Where an item arrived damaged, defective, or significantly different from its description, Kanchana LLC pays the return shipping cost or reimburses it against a receipt. In any other case that we agree to accept at our discretion, return shipping is at your cost.

We recommend using a tracked service. We cannot process a refund for a return we never receive.

Inspection and Approval

All returns are inspected by our quality team on arrival. We will contact you with the outcome once we have received and reviewed your item. Inspection is usually completed within 5 business days of the item reaching our facility.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item first. Once your return is approved, you are welcome to place a new order.

Refunds

If your return is approved, Kanchana LLC will refund you to your original payment method within 10 business days of approval. Your bank or card provider may need additional time to show the refund in your account.

Refunds are issued in the currency you were charged in. We refund the price of the returned goods. Original shipping charges are refunded only where the entire order is returned because the goods were damaged, defective, or significantly different from their description.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us and we will investigate with our payment processor.

Order Cancellation

If you need to cancel an order, email us as soon as possible. We will cancel and refund in full if the order has not yet been dispatched. Once an order has been dispatched it cannot be cancelled. Custom stitched and made to order items cannot be cancelled once cutting or tailoring has begun.

Contact Us

Reach out any time at hello@monjolika.com or call +1 223 219 2613, Monday to Friday, 9:00 am to 6:00 pm Eastern Time. We are happy to help.

Kanchana LLC, trading as Monjolika
8 The Green, Ste R
Dover, DE 19901
United States
+1 223 219 2613
hello@monjolika.com

The address above is our registered office and is for legal notices only. It is not a returns address. Please request a Return Authorisation before sending anything back.